Privacy Policy — Alone DT Pakistan

Alone DT operates the online gaming platform available at alonedt.win. This Privacy Policy covers all personal data collected through the website, the Alone DT mobile app and any communication channels operated by Alone DT, including live chat and email support.

This policy applies to all registered players on the platform and to any visitor who interacts with alonedt.win regardless of whether they have created an account. By registering an account or continuing to use the platform after this policy has been updated, you acknowledge that you have read and understood how your data is handled.

Alone DT is committed to handling personal data responsibly. We collect only what is necessary, keep it for only as long as required and do not sell it to third parties for marketing purposes. This policy is reviewed periodically and updated whenever our data practices change in a meaningful way.

The personal data Alone DT collects falls into several categories depending on how you interact with the platform:

We do not collect sensitive personal information such as political views, religious beliefs, biometric data or medical records. If identity verification is required, we request only standard government-issued ID documents — nothing beyond what is necessary to confirm your identity and age.

Alone DT collects personal data through several routes:

• Registration: When you create an account, you provide your name, contact details and date of birth directly through the registration form.
• Identity verification: If we ask you to verify your identity, you may upload a photo of your CNIC or passport. These documents are processed securely and not stored beyond the period required for verification.
• Transactions: Every deposit and withdrawal generates a transaction record that includes the payment method used, the amount in PKR and the timestamp. This is automatic.
• Platform use: Technical and usage data is collected automatically when you use the platform — whether through a browser or the Alone DT app. This includes IP address, device information and a log of your activity on the platform.
• Support interactions: When you contact support via live chat or email, the contents of that communication are stored as part of your account record.
• Cookies: The platform uses cookies and similar technologies to manage sessions and improve user experience. Full details are in the Cookies section below.

Every piece of data Alone DT collects has a specific, legitimate purpose. We do not collect data speculatively or hold it without a reason. The primary uses are:

• Account management: To create and maintain your player account, verify your identity and manage your access to the platform.
• Transaction processing: To process PKR deposits via JazzCash, Easypaisa, Raast and bank transfer, and to process withdrawal requests back to those same methods.
• Fraud and security: To detect and prevent fraudulent activity, money laundering, multi-accounting and any form of platform abuse.
• Responsible gaming: To monitor gaming patterns and identify accounts that may be showing signs of problematic play, so that appropriate responsible gaming tools can be offered or applied.
• VIP programme: To calculate VIP points, determine tier status and apply the correct benefits — cashback rates, withdrawal speed and account manager access — to your account.
• Customer support: To respond to queries, resolve disputes and maintain a record of interactions that may be relevant to future account issues.
• Platform improvement: Aggregated and anonymised usage data is analysed to understand how players use the platform and to improve game selection, navigation and performance.
• Legal compliance: To meet any obligations that apply to the operation of an online gaming platform, including anti-money laundering requirements and age verification obligations.

Where Alone DT sends you communications about promotions or platform updates, these are based on your account activity and are relevant to your use of the platform. You can opt out of non-essential communications through your account settings or by contacting support.

Alone DT shares personal data only where it is necessary to operate the platform or meet a legal obligation. The categories of third parties who may receive your data are:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive transaction data to process deposits and withdrawals. They receive only what is necessary to complete the transaction.
• Identity verification services: Where document verification is required, a specialist verification service may process your ID document. These services are bound by confidentiality obligations and use your data only for the verification purpose.
• Technology and hosting providers: The platform infrastructure is supported by third-party hosting and technology providers. These providers access technical data to maintain platform performance and security. They operate under data processing agreements that restrict how they use any data they encounter.
• Anti-fraud and security services: Aggregated technical data — including IP addresses and device identifiers — may be shared with fraud prevention services to identify and block suspicious activity across the platform.

If Alone DT is ever subject to a merger, acquisition or restructuring, player data would be transferred to the new entity under the same privacy obligations that apply today. Players would be notified of any such change before it takes effect.

All transactions on Alone DT are conducted in PKR. The platform supports JazzCash, Easypaisa, Raast, bank transfer and supported debit and credit cards. When you make a deposit or request a withdrawal, a record of that transaction is stored on your account — this includes the method used, the amount and the date and time.

Alone DT does not store full payment credentials. For mobile wallet methods like JazzCash and Easypaisa, only a reference identifier is retained. For bank transfers, only the last few digits of the account number are stored as a reference — never the full account number.

• Full card numbers are never stored on Alone DT systems.
• Mobile wallet PINs or passwords are never requested or stored.
• Transaction references are retained for the period required to comply with anti-money laundering record-keeping requirements.

Alone DT keeps personal data for only as long as it is needed for the purposes described in this policy. The retention periods below apply in most cases, though specific circumstances — such as an ongoing dispute or legal obligation — may require data to be kept for longer.

After the applicable retention period, data is securely deleted or anonymised. Anonymised data — where individual identity cannot be recovered — may be retained indefinitely for platform analytics and improvement purposes.

Data security is a core operational priority at Alone DT. The following measures are in place to protect personal data from unauthorised access, loss or disclosure:

• Encryption in transit: All data transmitted between your device and Alone DT servers is encrypted using TLS. The padlock in your browser address bar confirms an encrypted connection is active.
• Encryption at rest: Sensitive personal data stored on Alone DT systems is encrypted at rest, meaning it cannot be read even if storage media were physically accessed.
• Access controls: Access to personal data within Alone DT is restricted to staff members who need it to carry out their specific role. Access is logged and reviewed regularly.
• Account security: Player accounts are protected by password authentication. We recommend using a unique, strong password and not sharing it with anyone — including support staff, who will never ask for your password.
• Incident response: Alone DT has procedures in place to detect, investigate and respond to data security incidents. If a breach occurs that affects your personal data, you will be notified as required.

Alone DT uses cookies and similar tracking technologies on the website and in the app. Cookies are small data files stored on your device that help the platform function correctly and improve your experience.

• Essential cookies: These are necessary for the platform to work. They manage your login session, keep your account authenticated while you play and ensure the platform behaves consistently. You cannot opt out of essential cookies without affecting your ability to use the platform.
• Performance cookies: These collect anonymised data about how the platform is used — which pages are visited most, where errors occur and how long sessions last. This data is used to improve the platform and is not linked to your individual identity.
• Preference cookies: These remember settings you have applied — such as language preference or display options — so they persist between sessions.

Alone DT does not use third-party advertising cookies or tracking pixels that share your behaviour with advertising networks. The cookies used are limited to what is necessary for platform operation and internal analytics.

As a player on Alone DT, you have the following rights over the personal data we hold about you. To exercise any of these rights, contact support via live chat or email.

Alone DT is strictly for adults aged 18 and above. The platform does not knowingly collect personal data from anyone under 18. If Alone DT discovers that data has been collected from a minor — whether through a false registration or any other means — that account will be closed immediately, any deposits returned where possible and the data deleted promptly.

Age verification may be requested at any point during account use. Providing false information about your age at registration is a breach of the Terms and Conditions and will result in permanent account closure.

Alone DT reviews this Privacy Policy periodically and updates it when our data practices change. The updated date at the top of this page reflects when the most recent revision was made.

For minor clarifications or formatting updates, no notification is issued. For substantive changes that affect how your data is used or what rights you have, Alone DT will notify registered players through the platform or via the contact details on your account before the changes take effect.

If you have any questions about this Privacy Policy, want to exercise any of your data rights or need to report a data concern, the Alone DT support team is available around the clock.

• Live chat: Available on every page of the platform — fastest response for most queries.
• Email: [email protected] — preferred for formal data requests so there is a written record.
• Response time: Privacy and data requests are acknowledged within two working days and resolved as quickly as possible, typically within five working days for straightforward requests.

Alone DT is committed to resolving all privacy concerns directly. If for any reason a resolution cannot be reached through direct contact, you have the right to escalate the matter through the formal complaint procedure — contact support for details.